Add Authorization in Customer Portal

Note: Payment Authorizations can be captured when inputting Bank Accounts or Credit Cards.

1. Choose System Administration > Customer Portal Configuration and set authorization_required to true.
2. Create a Ticket Queue Payment Method Authorization with an Issue Payment Method Authorization and a Resolution of Payment Method Authorization and note the number of each item. Make sure to set Messages Used to Yes for the Ticket Queue.
3. Note:

    /*
        * Ticketing support queues available to user; queues must exist on server!
        */
       'queues' => '{"Billing": 1, "Service": 2, "Payment Method Authorization": 3}',
   
       /*
        * Hard coded; problem set on create. resolution set on close
        */
       'problems' => '{"Billing": 1, "Service": 2, "Payment Method Authorization": 2}',
       'resolutions' => '{"Billing": 1, "Service": 2, "Payment Method Authorization": 5}',
   

   Update edge.php by choosing System Administration > Customer Portal Configuration and add these items by number and save. Restart the customer portal.
4. Verify that an authorization is saved. When a customer clicks the Authorize button when adding a payment method, a closed Ticket will be created on the User with a Message containing identifying information and User information.