Billing / Concepts |
The effect of specifying a discount is that both a Sale and a Store Credit are booked to the Account. This enables tracking the amount of complimentary service.
The discount may be specified on the following Customer Management Entities:
When setting up a Package or a Service, the pricing may be set to $0.00. However, if fees are being assessed they will continue to be assessed.
Zero dollar sales are entered in the customer's financial record. Whether they are displayed to the customer or not is controlled by the Package or Service Definition setup. Packages and Services that are setup with any pricing that deviates from the Package or Service Definition will show up in the Billing Exceptions report.
The disadvantage to using Zero Dollar Pricing is there is no record of the financial amount of complimentary service.
When setting up a Package or a Service, the Package or Service may be marked as Free. This may be useful when allowing a customer to "try before buying".
The disadvantage to using Free Pricing is that there is no financial record of the package or service.
This last method is not recommended but may be desirable under special circumstances. Provisioning services outside of BillMax means that there is no record in BillMax of the services. This business practice can lead to missed billings and fraud without a thorough audit procedure in place. Exception lists will have to be maintained.