Ticketing is the BillMax solution for tracking issues. These issues are associated with
Accounts at the User level. Tickets may be created and responded to using the Staff Portal,
the Customer Portal and email.
Ticketing is composed of the following components:
- Messages and Notes
- Service Level Agreements (SLAs)
- Issues and Resolutions
- Team Members and Ticket Subscribers
- Appointments - see Scheduling and Appointments
- Tickets
- Queues
- Activity Log
The following are definitions that are helpful in understanding the subsequent
documentation
- Authorized User
- A person authorized to use BillMax via
- Assignee
- The Authorized User to whom a Ticket is assigned.
