Fundamentals
- Automated Processing
- Billing
- Bookkeeping
- Broadband Labels
- Customer Organization
- Customer Communications
- Email Processing
- Financials
- Inventory Management
- Payments and Refunds
  - Concepts
  - How To
    - Activate IPPay® Account Updater
      Account Updater provides updated cards numbers and expiration dates from lost, stolen or reissued cards, to ensure uninterrupted recurring payments. Account Updater electronically retrieves the most current card holder information and updates the information on file. BillMax customers can sign up for the service to take advantage of these benefits.
    - Add a Credit Card to an Account
      How to add a Credit Card to an BillMax Account using the Staff Portal
    - Configure Payment Processing by Virtual Company
      The default is for both BillMax EFP Credit Card processing and BillMax EFP E-check processing are to be ACTIVE steps in the nightly Batch Processing for all Virtual Companies. The steps below will limit the processing to certain Virtual Companies.
    - Create a Bank Deposit
    - Creating Bank Deposits from IPPay® data
    - Work with Payments
    - Work with Refunds
- Products
- Provisioning
- Remote Applications
- Staff Portal
- System Administration
- Taxes
- Reference
- Disable BillMax System

Manually Process an Electronic Check Refund

View the Account.
Verify that the Refundable Amount in the Account Overview is negative.
Select Refund > Refund via Electronic Check from the Context Menu.
Choose the payment(s) to refund. The default is to refund all available electronic check payments. If no payment is available, then no electronic check payment is available to refund.
Enter Amount to Refund if a partial refund is to be made.
Click Refund to Credit Card.