The following is a list of places to check for errors.
Salesforce to BillMax
- Outbound Messages
- Check the Outbound Message Status in
Setup>Environments>Monitoring>Outbound Messages . It will tell
you if the "push" failed. If you see no records either the attempt was not made or it was
successful.
- /usr/local/billmax/logs/salesforce.log
- In the BillMax list Salesforce, if the parameter Logfile is set to
"1", this log file is always written. If "0" error messages will be written to this
file
- <portal-root>/storage/logs/laravel.log
- This file is on the public Web server or if testing locally it is on the BillMax
server.
- /etc/php.ini
- PHP log file
Possible Error Messages
- Data Error
- SOAP response was a
- DNS Error
- The domain name "xxx" was not in the supported set of domain names for the
certificate.
BillMax to Salesforce
Errors are typically presented to the CSR if real time provisioning is being used. Details on
the error can be found in:
- /usr/local/billmax/logs/account_hook.log
- This file details the errors pushing Account information to Salesforce Accounts.
- /usr/local/billmax/logs/user_hook.log
- This file details the errors pushing User information to Salesforce Contacts.
