TowerCoverage® is a service by which a potential customer may view a
Wireless/Fiber Service Provider's coverages/service areas, select their location, and request
availability. BillMax is integrated with the TowerCoverage End User Submission (EUS) service
as well as its Pre-qualification service. See http://www.towercoverage.com.
There are multiple ways to access the TowerCoverage integration. One is through the Staff
Portal, Others are initiated by the customer using the BillMax Customer Portal
prequalify REST endpoint and the TowerCoverage supplied
iframe.
Staff Portal/Customer Portal Interaction
Whether initiated by creating a new Account in the Staff Portal or through the Customer
Portal, the basic process is the same.
- General information is submitted including the address for service.
- If through the Customer portal, a map of the location is displayed giving the customer the
option to adjust the location..
- An Account, User and Ticket are created. A Service Availability request is made to
TowerCoverage. If BillMax has been configured to know a positive TowerCoverage
Pre-qualification response always indicates a certain service, BillMax returns immediately
after receiving the Pre-qualification response. Otherwise there may be a delay up to 30
seconds while the system wait for a TowerCoverage EUS response which will indicate fiber,
wireless, or both.
- Data resulting from the EUS request such as link analysis and fiber availability is
entered into BillMax and associated with the Ticket as a message. The following steps are
Customer Portal only.
- If the customer cannot get service, then a message is displayed and the customer
interaction is complete.
- If the customer can get service, then additional information may be gathered including a
user-name/password for logging the customer into the Customer Portal.
- The customer may then be logged into the Customer Portal and placed on the Shop page where
products listed are filtered by the technology available, fiber or wireless. In addition,
filtering may be done by Account Class.
iframe Interaction
An
alternative interaction with TowerCoverage and BillMax is with an
iframe
supplied by TowerCoverage. During the
iframe interaction, the following
happens:
- Customer submits general information including address.
- A map of the location is displayed giving the customer the option to adjust the
location.
- An EUS request is made and a message displayed to the customer. The customer interaction
is complete.
- Data resulting from the EUS request such as link analysis and fiber availability is
entered into BillMax creating an Account, User and Ticket.
The created Account and User hold the prospective customer's contact information and location
information. The created Ticket holds link and fiber analysis details in Messages.
