Customer Communications / How To |
BillMax supports up to 10 late notices named "overdue1", "overdue2", overdue3", etc. Sequential numbers are required. Multiple late notices allows escalation in the messaging. An example for overdue3 appears below.
To: $TO From: $FROM Subject: Account ${account.number} is Past Due - Third Notice ${account.company} ${account.cfname} ${account.clname} ${account.addr1} ${account.addr2} ${account.city}, ${account.statename}, ${account.zip} ${account.cphone} According to our records your account is overdue for payment in the amount of $AMOUNT, with a total amount due of $BALANCE. Please remit payment to: Accounts Receivable Widgets Inc. ${config.addr1} ${config.addr2} ${config.city}, ${config.statename} ${config.zip} Your service may be interrupted on or after ${account.projectedsuspdate}. If you have any questions about your account, please contact the billing department at at ${config.bcemail} or ${config.phone}. Thank you for your business! <html> <body> <img src="/html/images/logos/logo.png"/> <pre> ${account.company} ${account.cfname} ${account.clname} ${account.addr1} ${account.addr2} ${account.city}, ${account.statename}, ${account.zip} ${account.cphone} According to our records your account is overdue for payment in the amount of $AMOUNT, with a total amount due of $BALANCE. Please remit payment to: Accounts Receivable Widgets Inc. ${config.addr1} ${config.addr2} ${config.city}, ${config.statename} ${config.zip} If you have any questions about your account, please contact the billing department at at ${config.bcemail} or ${config.phone}. <span style="font-weight: bold; font-size: larger">Your service may be interrupted on or after ${account.projectedsuspdate}.</span> Thank you for your business! </pre> </body> </html>