Enabling Inbound Email

Steps to add inbound email functionality to a Queue. Email is downloaded from an email box using fetchmail.

An external email address or email alias is needed for each Queue that uses the Gateway. The preferred protocol is IMAP.
An alias may not be used unless there is at least one Queue for which the Email Address is not an alias. Therefore to use an alias, you must have at least two Queues.

Login to the BillMax server as root.
1. cd /usr/local/billmax/bin
2. Execute ./setup_ticketing
Login to the Staff Portal.
Select Correspondence > Queues from the Main Menu.
Select New to create a Queue or select an existing Queue that will be the first Queue that will receive emails and create Messages from the emails .
For the Queue:
1. Set Use Gateway to Yes.
2. Set Email Address to the name of the email box. The user-name part of the value must be the same as the Queue name.
3. Set Alias to No
4. Fill in the rest of the Inbound Email fields with data needed to retrieve emails from the email box using fetchmail.
For subsequent Queues:
1. Set Use Gateway to Yes.
2. Set Email Address to the name of an email box or an email alias. The user-name part of the value must be the same as the Queue name.
3. Set Alias to No if an email box, Yes if an email alias.
4. If Alias is No, fill in the rest of the Inbound Email fields with data needed to retrieve emails from the email box using fetchmail.