Enabling Inbound Email
Steps to add inbound email functionality to a Queue. Email is downloaded from an email box using fetchmail.
Enabling Outbound Email Messages
Steps to add outbound email functionality to Ticketing. Messages may be sent as emails to customers and/or Authorized Users.
Enabling Ticket Notifications
Notifications may be sent to Customers and Authorized Users concerning Ticket activity.
Jump Start Ticketing
Minimal steps to setup Ticketing for the first time. The result is a Ticketing Queue that will allow all Open Authorized Users to manage Tickets in the Queue.
