Ticketing Email Gateway
Each ticket queue can be associated with an email address if desired. Using this option, Tickets can be submitted by end users via email. This is accomplished using the fetchmail program. To configure this option, execute the setup_ticketing command, then configure the queues in the Staff Portal. The details for this are provided below.
Enabling Outbound Email Messages
Steps to add outbound email functionality to Ticketing. Messages may be sent as emails to customers and/or Authorized Users.
Enabling Ticket Notifications
Notifications may be sent to Customers and Authorized Users concerning Ticket activity.
Jump Start Ticketing
Minimal steps to setup Ticketing for the first time. The result is a Ticketing Queue that will allow all Open Authorized Users to manage Tickets in the Queue.
