Ticketing
/
How To
Parent topic
:
How To
Jump Start SLA Use
The result is a Queue where all Issues are subject to an SLA.
Create the
SLA
Login to the Staff Portal.
Select
Correspondence
>
SLAs
from the Main Menu.
Select
New
and create an
SLA
.
Add an
Service Level Item
with an
Issue Class
of
Default
.
Choose a
Suggested Time to Completion Settings
.
Save
.
Add the SLA to a Queue
Select
Correspondence
>
Queues
from the Main Menu.
Select an existing Queue.
Set the
Service Level Agreement (SLA)
to the newly created
SLA
.
Save
