Fundamentals
- Automated Processing
- Billing
- Bookkeeping
- Broadband Labels
- Customer Organization
- Customer Communications
  - Concepts
  - How To
    - Add Additional Late Notices
      BillMax supports up to 10 late notices named "overdue1", "overdue2", overdue3", etc. Sequential numbers are required. Multiple late notices allows escalation in the messaging. An example for overdue3 appears below.
    - Add Printed Late Notices
      BillMax supports printing overdue notices for Accounts without email or those that receive a printed bill.
    - Add Text View to Body of Email for Invoices and Billing Statements
    - Create/Edit an Email Template
      Email Templates are entered via an HTML textarea widget.
    - Customize a Billing Document (PDF)
    - Customize a Billing Document (HTML)
    - Customize the Credit Card Decline Notice
    - Customize the Default Late Notice
    - Reprint Documents from BillMax
      There are 3 options depending on circumstances to reprint documents from BillMax.
    - Resend Documents from BillMax
    - Email Customers in Bulk from BillMax
      The functionality allows for customers to be notified quickly by email using a chosen System Template. It was added in BillMax 2022 Q3.
    - Send An Email for Outages from BillMax
      Notify customers on a particular tower, pop, or access point when an outage occurs or a maintenance window is planned.
    - Send Payment Reminders from BillMax
      Payment Reminders are emailed by Profile to Accounts with an outstanding balance a designated number of days before the due date.
- Email Processing
- Financials
- Inventory Management
- Payments and Refunds
- Products
- Provisioning
- Remote Applications
- Staff Portal
- System Administration
- Taxes
- Reference
- Disable BillMax System

Resend Documents from BillMax

Choose Correspondence > Requeue Batch Documents to limit the documents to a particular delivery method or date.
Choose Refine Search and add filters. Click Apply. Example below:
Review the results and make adjustment if needed. Use the side bar showing how many in the list as a reasonableness check.
Choose Requeue Documents for Delivery. Filter on today's date with a Status of QUEUED to see the results. The documents will be sent tonight during batch processing.
To send the documents immediately, choose System Administration > Batch Processing.
Click the number for the "nightly" batch job.
Click the number for "Send Billing Documents".
Click Run Process and the documents will be sent.