Do a Sales Return or Store Credit Reversal
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View the Account.
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Click on the Billing tab.
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If needed, expand the Invoice(s) that have the Sales to be Returned or Store
Credits to be Reversed.
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For each Sale or Store Credit
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Click the number for the transaction.
A dialog will appear.
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Click the Sales Return or Store
Credit Reversaltab.
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Click Save Sales Return or Save
Credit Reversal.
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Select either or from the Context Menu and Post the Sales Return and/or Store
Credit Reversal Invoice(s).