Do a Sales Return or Store Credit Reversal

  1. View the Account.
  2. Click on the Billing tab.
  3. If needed, expand the Invoice(s) that have the Sales to be Returned or Store Credits to be Reversed.
  4. For each Sale or Store Credit
    1. Click the number for the transaction.
      A dialog will appear.
    2. Click the Sales Return or Store Credit Reversaltab.
    3. Click Save Sales Return or Save Credit Reversal.
  5. Select either Billing Statement or Invoice from the Context Menu and Post the Sales Return and/or Store Credit Reversal Invoice(s).