Work with Refunds / Create Refundable Amounts
Parent topic: Create Refundable Amounts

Create Refundable Amounts using Store Credits

The Account has an overall negative balance and the Refundable Amount is $0.00. This indicates that the negative balance is composed of Store Credits which are not Refundable. See Refundable Amount. When the following steps are completed, whatever Sales were paid off by selected Payments will be paid off by Store Credits.

  1. Select Store Credit > Existing Store Credit to Refundable Cash.
  2. Enter Amount. The maximum available is the maximum of the Account balance and the sum of Payments that have not been refunded and are not being used to pay off Deposits.
  3. Choose the Eligible Payments and enter the Exchange Amount if necessary.
  4. Click Save.
Parent topic: Create Refundable Amounts
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