Fundamentals
- Automated Processing
- Billing
- Bookkeeping
- Broadband Labels
- Customer Organization
- Customer Communications
- Email Processing
- Financials
- Inventory Management
- Payments and Refunds
  - Concepts
  - How To
    - Activate IPPay® Account Updater
      Account Updater provides updated cards numbers and expiration dates from lost, stolen or reissued cards, to ensure uninterrupted recurring payments. Account Updater electronically retrieves the most current card holder information and updates the information on file. BillMax customers can sign up for the service to take advantage of these benefits.
    - Add a Credit Card to an Account
      How to add a Credit Card to an BillMax Account using the Staff Portal
    - Configure Payment Processing by Virtual Company
      The default is for both BillMax EFP Credit Card processing and BillMax EFP E-check processing are to be ACTIVE steps in the nightly Batch Processing for all Virtual Companies. The steps below will limit the processing to certain Virtual Companies.
    - Create a Bank Deposit
    - Creating Bank Deposits from IPPay® data
    - Work with Payments
      - Automate E-check Returns
      - Manually Process a Credit Card
        How to manually charge a credit card using the BillMax Staff Portal
      - Manually Process an Electronic Check
        How to manually draft a bank account via an electronic check using the BillMax Staff Portal
      - Book a Payment while Viewing an Account
        How to book a cash, check or other payment received outside of BillMax using the BillMax Staff Portal while viewing an Account.
      - Book Payments for Multiple Accounts
        How to rapidly book cash, check or other payments received outside of BillMax using the BillMax Staff Portal.
      - Book Payments from Scanned Checks
      - Book Payments Using a Nacha File
        How to book echeck payments and upload them to a bank via a Nacha file for processing.
      - Book a Payment Reversal
        How to book an NSF Check or Credit Card Chargeback
      - Correct a non-Settled Credit Card or Electronic Check Payment
      - Correct a Settled Credit Card or Electronic Check Payment
      - Resolve a Credit Card or Electronic Check Transaction Flagged as Held
      - Resolve a Credit Card or Electronic Check Transaction Flagged as Unknown
    - Work with Refunds
- Products
- Provisioning
- Remote Applications
- Staff Portal
- System Administration
- Taxes
- Reference
- Disable BillMax System

Correct a Settled Credit Card or Electronic Check Payment

The Payment must be settled.

View the Account.
If need be, follow the steps Create Refundable Amounts.
Follow the step in Manually Process a Credit Card Refund or Manually Process an Electronic Check Refund
If necessary, reprocess the Credit Card or Electronic Check for the correct amount.